FAQ Page
OS MAPS HELP CENTRE
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We are committed to providing our users with a quality experience from our OS Maps mobile app and web services. In the face of rising costs and to ensure OS Maps keep performing and advancing to the level our customers expect, we have made the difficult decision to review our pricing.
As of 1st December 2023 we will be introducing some changes to the pricing of OS Maps premium subscriptions.
For monthly subscriptions, all existing and new customers will move to a £6.99 per month price plan.
For annual subscriptions, existing customers will pay £28.99 per year and new customers will pay £34.99 per year.
These updated prices will apply across subscriptions purchased through the OS Shop, Apple App Store & Google Play Store.
The new price plans will come into effect from 1st December 2023. New customers will be charged the updated prices from this date. Existing customers will pay the new subscription prices as of their next renewal date, on or after 1st December 2023.
e.g. if your annual subscription is due to renew on 1st February 2024, this is the date you will start paying the new price.
If you are planning to continue with your OS Maps subscription, then you do not need to do anything, the new pricing will be applied automatically as of your next renewal date.
If you do not wish to continue your subscription then you will need to cancel your subscription at least 2 working days before the renewal date to avoid any further charges. Instructions on how to cancel a subscription can be found here
All auto-renewing subscriptions purchased via a discount or promotional offer will be subject to the same updated pricing. The promotional price, or period, will apply until your next renewal date, after which you will be charged the updated pricing.
Yes, all customers will receive an email reminder at least 30 days; and a maximum of 60 days before their next renewal date. Customers who have purchased their subscription through the OS Shop, will receive an email directly from Ordnance Survey; customers who have purchased through either the Apple App Store or Google Play Store will receive emails & notifications directly from Apple & Google respectively.
Yes, if you do not wish to continue your OS Maps subscription then you will need to cancel your subscription at least 2 working days before the renewal date to avoid any further charges. Instructions on how to cance a subscription can be found here.
The different prices reflect the different costs to provide the subscription across the various platforms/stores. However, there is only one premium subscription - so what you get for the subscription is exactly the same wherever you purchase.
Subscriptions can be taken out on a monthly or annual basis. The best value is via our auto-renewing subscriptions, available through Apple & Google Play app stores or via our OS Shop.
Our OS Shop also has options to purchase standard, non-recurring subscriptions, these are only available via our website.
Visit the OS Shop for more information on the different subscriptions and pricing.
In order to keep improving the OS Maps platform and ensure we continue to deliver the experience our users expect from us, we sometimes have to review our pricing.
Any future pricing changes affecting existing users will be communicated in advance. If you have any queries around updates to pricing then please contact our Customer Services team using our contact form.