How does the Augmented Reality (AR) viewer know where features and locations are?
AR relies on two functions: GPS location and compass. Please ensure these are turned on and the mobile app has permission to use them.
GPS can take a few minutes to accurately pinpoint your location, especially if you have not used it in some time. Waiting with the mobile app active will slowly give increased accuracy. If a GPS signal is not available, such as inside a building, AR may incorrectly estimate your location.
Your built-in compass needs to be calibrated regularly in order to be accurate.
In iOS, use the built-in compass calibration system by turning it on and calibrating it.
Settings > Privacy >Location Services > System Services > Compass Calibration
In Android, you can download a compass calibration app, or with the AR mode open, wave the device around in a figure-eight for around 30 seconds to improve accuracy.
If the compass is inaccurate, there may be issues with features and location labels lining up with one another
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